How was your rental?

Your feedback takes about one minute and helps us improve our service.

Your rental

First, tell us where you picked up the vehicle.

Pick-up location * Rental agreement number Optional Rental / pick-up date Optional Team member name Optional — helpful if you would like to praise or comment on a specific team member.

How long did you wait before a member of our team started serving you?

0–5 min 6–10 min 11–20 min 21–30 min More than 30 min

Once we started serving you, how long did the rental process take?

Less than 5 min 5–10 min 11–15 min 16–20 min More than 20 min

How easy was it to find our office?

★ ★ ★ ★ ★

PoorExcellent

How satisfied were you with the speed of vehicle pick-up?

★ ★ ★ ★ ★

PoorExcellent

How friendly and helpful was our team member?

★ ★ ★ ★ ★

PoorExcellent

How professional was our team member?

★ ★ ★ ★ ★

PoorExcellent

How clearly were the rental conditions and charges explained?

★ ★ ★ ★ ★

PoorExcellent

How would you rate the overall condition of the vehicle?

★ ★ ★ ★ ★

PoorExcellent

How clean was the vehicle when you received it?

★ ★ ★ ★ ★

PoorExcellent

Overall, how satisfied were you with Avia?

😞 Very dissatisfied 🙁 Dissatisfied 😐 Okay 🙂 Satisfied 😍 Excellent

Would you rent from Avia again?

👍 Yes 👎 No

Anything else you would like us to know?

Optional

Your feedback is used by Avia to improve service quality and staff training.